Voxx Notifies Individuals of Data Security Incident

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VOXX International Corporation understands the importance of protecting the information we maintain. We are informing you about an incident that may have involved some personal information maintained on our servers. This notice explains the incident, measures we have taken, and some steps you can take in response.


On July 7, 2020, VOXX identified a security incident that resulted in data on certain devices becoming encrypted by ransomware. VOXX immediately began to investigate, a cybersecurity firm was engaged, and measures were taken to address the incident and restore operations. The investigation then determined that in the weeks before encryption of data occurred, there was unauthorized access to files saved to VOXX file servers between June 4, 2020 and July 7, 2020.


VOXX completed a careful review of the file servers on September 1, 2020 and determined that the information on the file servers included information about current and former employees, contractors, as well as their dependents and beneficiaries (if they participated in VOXX's health or other benefit plans) from 2000 through 2020. The information in the files includes names, addresses, email addresses, dates of birth, Social Security numbers, financial account numbers, and/or health insurance information.


It is always advisable to remain vigilant for signs of unauthorized activity by reviewing your financial account statements, health insurance statements and explanations of benefits statements. If you see charges or activity you did not authorize, we suggest that you contact the provider immediately. We are also providing a complimentary membership to Experian's IdentityWorksSM to current and former employees and their dependents and beneficiaries. This product helps detect possible misuse of your information and provides you with identity protection support focused on immediate identification and resolution of identity theft. IdentityWorks is completely free and enrolling in this program will not hurt your credit score. For more information on IdentityWorks, including instructions on how to activate your complimentary membership, please call our dedicated call center for this incident at 888-974-0048 or +44 (0)203 472 6414 if you are calling from Europe.


VOXX regrets that this occurred and apologizes for any inconvenience. We have already implemented additional security measures to enhance the security of our network, including deploying an endpoint threat detection and response tool.


If you have additional questions, please call the dedicated call center established for this matter at 888-974-0048 or +44 (0)203 472 6414 if you are calling from Europe, Monday through Friday, between 8:00am and 5:30pm, Eastern Time.


We remind you it is always advisable to be vigilant for incidents of fraud or identity theft by reviewing your account statements and credit reports for any unauthorized activity. You may obtain a copy of your credit report, free of charge, once every 12 months from each of the three nationwide credit reporting companies. To order your annual free credit report, visit www.annualcreditreport.com or call toll free at 1-877-322-8228. You can also contact the three nationwide credit reporting companies below:

  • Equifax, PO Box 740241, Atlanta, GA 30374, www.equifax.com, 1-800-685-1111
  • Experian, PO Box 2002, Allen, TX 75013, www.experian.com, 1-888-397-3742
  • TransUnion, PO Box 2000, Chester, PA 19016, www.transunion.com, 1-800-916-8800

If you believe you are the victim of identity theft or have reason to believe your personal information has been misused, you should immediately contact the Federal Trade Commission and/or the Attorney General's office in your state. You can obtain information from these sources about steps an individual can take to avoid identity theft as well as information about fraud alerts and security freezes. You may also consider contacting your local law enforcement authorities and filing a police report. You may be asked to provide a copy of the police report to creditors to correct your records. Contact information for the Federal Trade Commission is below:

  • Federal Trade Commission, Consumer Response Center, 600 Pennsylvania Avenue NW, Washington, DC 20580, 1-877-IDTHEFT (438-4338), www.ftc.gov/idtheft

Fraud Alerts: There are two types of general fraud alerts you can place on your credit report to put your creditors on notice that you may be a victim of fraud-an initial alert and an extended alert. You may ask that an initial fraud alert be placed on your credit report if you suspect you have been, or are about to be, a victim of identity theft. An initial fraud alert stays on your credit report for one year. You may have an extended alert placed on your credit report if you have already been a victim of identity theft with the appropriate documentary proof. An extended fraud alert stays on your credit report for seven years.

To place a fraud alert on your credit reports, contact one of the nationwide credit reporting companies (Equifax, Experian, or Trans Union). A fraud alert is free. The credit reporting company you contact must tell the other two, and all three will place an alert on their versions of your report.

For those in the military who want to protect their credit while deployed, an Active Duty Military Fraud Alert lasts for one year and can be renewed for the length of your deployment. The credit reporting companies will also take you off their marketing lists for pre-screened credit card offers for two years, unless you ask them not to.

Credit or Security Freezes: You have the right to put a credit freeze, also known as a security freeze, on your credit file, free of charge, which makes it more difficult for identity thieves to open new accounts in your name. That's because most creditors need to see your credit report before they approve a new account. If they can't see your report, they may not extend the credit.

How do I place a freeze on my credit reports? There is no fee to place or lift a security freeze. Unlike a fraud alert, you must separately place a security freeze on your credit file at each credit reporting company. For information and instructions to place a security freeze, contact each of the credit reporting companies at the addresses below:

  • Experian Security Freeze, PO Box 9554, Allen, TX 75013, www.experian.com
  • TransUnion Security Freeze, PO Box 2000, Chester, PA 19016, www.transunion.com
  • Equifax Security Freeze, PO Box 105788, Atlanta, GA 30348, www.equifax.com

You will need to supply your name, address, date of birth, Social Security number and other personal information.

After receiving your freeze request, each credit reporting company will provide you with a unique PIN (personal identification number) or password. Keep the PIN or password in a safe place. You will need it if you choose to lift the freeze.

A freeze remains in place until you ask the credit reporting company to temporarily lift it or remove it altogether. If the request is made online or by phone, a credit reporting company must lift a freeze within one hour. If the request is made by mail, then the reporting company must lift the freeze no later than three business days after getting your request.

If you opt for a temporary lift of the freeze because you are applying for credit or a job, and you can find out which credit reporting company the business will contact for your file, you can save some time by lifting the freeze only at that particular credit bureau. Otherwise, you need to make the request with all three credit reporting companies.

Connecticut: You may contact and obtain information from your state attorney general at: Connecticut Attorney General's Office, 165 Capitol Ave, Hartford, CT 06106, 1-860-808-5318, www.ct.gov/ag

District of Columbia: You can contact VOXX by mail at 180 Marcus Blvd, Hauppauge, NY 11788 or by telephone at 631-231-7750. You may contact and obtain information from your attorney general at: Office of the Attorney General for the District of Columbia, 441 4th Street, NW, Washington, DC 20001, 1-202-727-3400, www.oag.dc.gov

Maryland: You can contact VOXX by mail at 180 Marcus Blvd, Hauppauge, NY 11788. You may contact and obtain information from your state attorney general at: Maryland Attorney General's Office, 200 St. Paul Place, Baltimore, MD 21202, 1-888-743-0023 / 1-410-576-6300, www.oag.state.md.us

Massachusetts: Under Massachusetts law, you have the right to file and obtain a copy of a police report. You also have the right to request a security freeze, as described above. You may contact and obtain information from your state attorney general at: Office of the Massachusetts Attorney General, One Ashburton Place, Boston, MA 02108, 1-617-727-8400, www.mass.gov/ago/contact-us.html

New York: You may contact and obtain information from these state agencies:

  • New York Department of State Division of Consumer Protection, One Commerce Plaza, 99 Washington Ave., Albany, NY 12231-0001, 518-474-8583 / 1-800-697-1220, http://www.dos.ny.gov/consumerprotection
  • New York State Office of the Attorney General, The Capitol, Albany, NY 12224-0341, 1-800-771-7755, https://ag.ny.gov

North Carolina: You may contact and obtain information from your state attorney general at: North Carolina Attorney General's Office, 9001 Mail Service Centre, Raleigh, NC 27699, 1-919-716-6000 / 1-877-566-7226, www.ncdoj.gov

Rhode Island: Under Rhode Island law, you have the right to file and obtain a copy of a police report. You also have the right to request a security freeze, as described above. You may contact and obtain information from your state attorney general at: Rhode Island Attorney General's Office, 150 South Main Street, Providence, RI 02903, 1-401-274-4400, http://www.riag.ri.gov

West Virginia: You have the right to ask that nationwide consumer reporting agencies place "fraud alerts" in your file to let potential creditors and others know that you may be a victim of identity theft, as described above. You also have a right to place a security freeze on your credit report, as described above.

A Summary of Your Rights Under the Fair Credit Reporting Act: The federal Fair Credit Reporting Act (FCRA) promotes the accuracy, fairness, and privacy of information in the files of consumer reporting agencies. There are many types of consumer reporting agencies, including credit reporting companies and specialty agencies (such as agencies that sell information about check writing histories, medical records, and rental history records). Your major rights under the FCRA are summarized below. For more information, including information about additional rights, go to http://www.consumerfinance.gov/learnmore or write to: Consumer Financial Protection Bureau, 1700 G Street N.W., Washington, DC 20552.

  • You must be told if information in your file has been used against you.
  • You have the right to know what is in your file.
  • You have the right to ask for a credit score.
  • You have the right to dispute incomplete or inaccurate information.
  • Consumer reporting agencies must correct or delete inaccurate, incomplete, or unverifiable information.
  • Consumer reporting agencies may not report outdated negative information.
  • Access to your file is limited.
  • You must give your consent for reports to be provided to employers.
  • You may limit "prescreened" offers of credit and insurance you get based on information in your credit report.
  • You have a right to place a "security freeze" on your credit report, which will prohibit a consumer reporting agency from releasing information in your credit report without your express authorization.
  • You may seek damages from violators.
  • Identity theft victims and active duty military personnel have additional rights.